Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cooling-off period
You have 14 days from the day after you receive your goods to notify us that you want to cancel or return your purchase. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging with any seals in tact. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cameron@vitalforcegaming.co.uk. Please note that returns will need to be sent to the following address:
Vital Force Gaming
PO Box 13655
Witham CM8 9ET

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You will then have another 14 days to actually send the item(s) back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cameron@vitalforcegaming.co.uk.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.